Guest Experience Trends for the New Normal

Insights report for visitor attractions

Designed to help you navigate the new normal, this new report looks into the challenges, trends and opportunities visitor attractions will encounter in this changing world, including:

  • Why social distancing presents an opportunity for attractions to innovate.
  • How the communication landscape has changed.
  • What demographic trends are shaping the future of attractions.
  • Why personalisation is central to the new normal.
  • How reducing friction leads to better guest experiences and increases revenue.

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