Guide
The attraction operator’s guide to virtual queuing
Build a virtual queuing solution that delights your guests and frees them to explore.
60%+
of guests believe long queues are the worst thing about visiting attractions
100 min
waits at popular attractions can leave some guests on fewer than six rides a day
Why it matters
No one likes queuing
Queues eat into exploration time and cause uncertainty, not to mention achy feet. If guests have only booked a short visit, long waits can really take away from their day.
To take out the frustration, you need to manage guests' expectations and minimise wait times. This guide explores what a virtual queuing system is, whether it's the right choice for you and how to design an optimal strategy. When you're ready, see how virtual queuing works on our platform.
After reading the guide, you'll know how to
- Eliminate guests' number one source of friction
- Improve accessibility for guests with disabilities
- Drive spending to other channels, such as retail and food outlets
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