Find answers to the most common questions operators ask about Attractions.io and how our mobile app platform helps theme parks, zoos, and resorts enhance their digital guest experiences.
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How quickly can I implement an app for my attraction?
The implementation timeline varies depending on your attraction's specific requirements and geographic size. Some attractions have launched their app in just a few weeks, but typically, the process takes 8 to 12 weeks. This allows for thorough customisation, integration, and testing to ensure the app aligns perfectly with your brand and operational needs.
How much will it cost, and what's involved in setup and maintenance?
The cost of your mobile app platform depends on factors like the size of your attraction, the number of guests, and your chosen features. We offer annual licensing fees that include support, maintenance, and access to new features, and we have multi-year pricing plans as well. Once you're setup, our team handles ongoing maintenance to keep things running smoothly.
Is there a demo or trial version available?
We're more than happy to give you a personalised demo. Contact our sales team, and we’ll set up a session to showcase how our platform can elevate your attraction.
Can you integrate with our existing technology?
Absolutely. Our interoperable mobile app platform is built to connect seamlessly with various systems, from ticketing platforms and CRM tools to point-of-sale systems. Our platform is vendor-agnostic, meaning it works harmoniously with your existing technology, so you can offer a cohesive digital experience to your guests.
Can I customise the features I use on your platform?
Our platform is modular, so you can pick the features that work best for you. We also offer software development kits (SDKs) like MapLayr, enabling you to embed technology we’ve perfected over 15 years directly into your existing mobile applications.
What kind of support do you offer after we launch?
We're with you for the long haul. After launch, you'll have a dedicated customer success manager to help with any questions or issues. We also offer ongoing maintenance, regular updates, and new features to keep your app fresh and aligned with your guests' expectations.
Do we need to hire a new team member to manage the app?
There's no need for additional staff; you’ll just need a bit of time upfront to upload your content. Once set up, our platform is intuitive and low-maintenance, so your existing team can manage it easily without specialised training. Plus, our customer success managers and support team are always available to help as needed, ensuring everything runs smoothly.
How does your team manage updates and new features?
We regularly update the platform with new features and improvements, using over-the-air updates to keep everything seamless and disruption-free. This means no extra effort for your team, and guests will only notice the improvements in their apps.
How can we personalise guest experiences using the app?
Our platform unearths the data needed to truly understand guests, combined with the tools to influence their experience. By collecting and analysing first-party data, you can build rich guest profiles and deliver the relevant information at the perfect time. For example, if a guest had a less-than-ideal experience or their season pass is close to expiry, you can send them a targeted offer to encourage revisitation. It's all about making each guest feel valued, setting us apart from platforms that only handle one part of the process.
How does the platform manage guest feedback and engagement?
We make it easy to gather post-visit feedback so you can understand guest sentiments and identify areas for improvement. With this feedback, you can make informed decisions to refine your offering, leading to happier guests, stronger loyalty, and increased revenue.
Can your app support multiple languages?
Yes, it can. Our platform is built to cater to a diverse guest base by providing app content in multiple languages, so you can welcome guests from all over the world.
What steps do you take to ensure data security?
Data security is a priority for us. We follow industry-leading standards and best practices to protect your guests' information and your attraction's data. Our platform uses robust encryption protocols, regular security audits and adheres to data protection regulations to keep everything secure.
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