Visitor Experience

Give your visitors the best possible experience by putting everything they need at their fingertips, delighting them every step of the way.
Find it Useful
The number of guests who find our customer's apps useful during their visit.
NPS Increase
The average increase in Net Promoter Score for visitors who use apps running on our platform.
App Store Rating
The average App Store rating out of five, from thousands of user reviews.

Digital Ticketing

Eliminate the need to wait in line to collect pre-purchased tickets, supporting social distancing and streamlining the admission process.

By offering a digital wallet as part of your attraction's mobile app, guests can easily store and present their tickets and membership passes for instant access to your attraction.

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Day Planning

Once a guest has decided to visit your attraction, the day planner helps to build anticipation. By collecting the preferences and interests of each group, your app can surface intelligent suggestions and highlight which activities are suitable for each member of the group.

Interactive Maps & Wayfinding

Our mapping technology makes it easy for guests to see their exact location and navigate easily. Users can filter what's shown on the map by category, as well as applying age and height filters.

Maps and routes work fully offline, so even with patchy WiFi or cellular reception, you can offer your visitors the best possible mapping experience.

Food Ordering

Enable your guests to browse menus, place their orders and pay for food via your mobile app. With built-in support for up-sells, cross-sells and abandoned cart recovery — you'll enjoy more revenue, too!

Overcome social distancing and hygiene challenges by removing queuing and reducing interactions with staff or communal self-serve kiosks.

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Targeted Messaging

Treat every guest like a VIP, with highly relevant recommendations and alerts delivered throughout the day thanks to intelligent location and behaviour-based targeting.

Guest Feedback

Collecting feedback via your mobile app not only gives you the data you need to prioritise guest experience initiatives but also increases TripAdvisor ratings by encouraging positive reviews.

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Find out how attractions of all shapes and sizes are deploying mobile apps to improve the guest experience, increase revenue and unlock visitor insights.

Recommended reading

Tracking guest satisfaction — Is your finger on the pulse?

Your attraction's prosperity depends on delivering an exceptional customer experience to guests. How happy are yours?
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