App Features

AI Assistant

Your AI Assistant accompanies guests throughout their visit, connecting your existing technology to deliver a VIP experience for all.

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Guest benefits

Give every guest the ability to explore your venue with a world leading expert.

Guide guests throughout their journey

Accompany guests from arrival to departure, offering real-time support at every stage of their visit.
Provide quick answers, itineraries and directions, ensuring guests get help when and where they need it.
Offer seamless assistance from a single, intuitive interface.

interactive brandable chat bot welcoming guests

A VIP experience from arrival to return visit

Connect existing systems like ticketing, POS, and location services to build a clear profile of each guest's needs.
Make sophisticated, tailored suggestions, like dining options that align with their location, group size, and previous orders.
Anticipate future needs from previous conversations and demographic data to proactively support guests.

Make every visit unique

Remember details from past visits, ensuring returning guests feel recognised and valued.
Refine responses and keep interactions relevant with in-built feedback.
Automatically account for variables like group size, children's ages, or accessibility needs.

Operator benefits

Boost revenue, streamline operations and stay on-brand.

Organically drive upsells

Surface upsells when they are most relevant, like offering fast passes at the activities entrance or a spa treatment when they get back to the hotel.
Align suggestions with guests' preferences and real-time circumstances.
Encourage additional purchases subtly, within your conversations to avoid intruding on guests' experience.

Unlock valuable guest insights

Analyse conversations to better understand guest preferences, trends and needs.
Easily identify FAQs or areas where guest support can be improved.
Use these insights to improve operations, refine guest support, and enhance marketing strategies.

Authentic and always on brand

Customise your AI Assistant to reflect your brand’s voice, tone, and appearance.
Create a character and avatar to bring your AI Assistant to life.
Built-in control mechanisms safeguard your brand, prevent misuse, and manage costs.

How it Works

Your AI Assistant acts as guests’ go-to guide during their visit. By connecting your existing technology, guests can rely on the assistant for everything from real-time updates to dining recommendations, without needing to repeat information.

Ticketing support

FAQs

Wayfinding

Activity planning

Upgrades

Park trivia

Dining & reservations

Live wait times

AI Assistant

Frequently asked questions

What is a Conversational AI Assistant?

Conversational AI understands, processes, and responds to human language naturally. Conversational AI can hold dynamic, intelligent conversations. It uses natural language processing (NLP) and machine learning to adapt responses based on the context and the user's unique needs.

How is Attractions.io’s AI Assistant different from an AI Chatbot?

Our conversational AI Assistant goes beyond the capabilities of a traditional AI chatbot. Most AI chatbots respond to simple queries based on pre-set rules, but our conversational AI understands complex interactions and uses multiple data points across the guest journey to inform its suggestions. It can offer sophisticated, personalised support based on a guest's preferences and real-time information.

How much does a conversational AI Assistant for attractions cost?

The AI Assistant is available as part of the Attractions.io mobile app platform. Pricing varies based on factors like the number of users and the level of integration with external systems, such as ticketing or point-of-sale platforms. Please contact us for a detailed quote tailored to your venue’s specific needs, including customisation options.

How does it know my preferences?

The AI Assistant uses data collected from various points across your guest journey to understand guests preferences. For example, if guests enter details like group member ages when booking tickets or downloading your mobile app, the AI remembers this information. It can then use these data points to offer personalised recommendations, such as suggesting family-friendly activities or dining options, without asking you to repeat information. All data is collected with your consent and in compliance with local privacy laws, ensuring that personal information is securely handled and only used to enhance guests’ experience.