Chester Zoo – Mobile Food Ordering Case Study

Chester Zoo welcomes over two million guests annually across its 130-acre site, home to 36,000 animals and a powerful mission: to prevent extinction. As guest expectations evolve, the zoo is transforming its approach to deliver faster, friction-free experiences both on-site and beyond. Partnering with Attractions.io, Chester Zoo has connected the end-to-end visitor journey and made significant operational gains—particularly through mobile food ordering, which has transformed the on-site food and beverage experience for guests.

Pre-built. Proven. Low-lift for your team.

No impact on your current Gateway workflows

Live in as little as 6 weeks

Fully managed and supported by our dedicated integration team

Mobile wallet with Gateway integration included for free, until December 31st

"Attractions.io hits it out of the park with responsiveness. The team have really championed us to help make our guest experience better."

Ivey Gibbs,
Operations Manager,
Magnolia Plantation & Gardens

Ready to see it in action?

Book a walkthrough with Jacob before December to lock-in your Gateway mobile wallet for free.

FAQs

How long does it take to launch an app with integrated ticketing?

Many attractions launch their mobile app in as little as two months, although the exact timeframe depends on the size of your attraction and the modular features include in your app.

I already have an app just for tickets — why do I need this?

A standalone ticketing app only supports one part of the guest journey. With Attractions.io, your app becomes a comprehensive digital companion: guests can make purchases, navigate, order food, get real-time updates, and more — all in one place. It’s not just about getting them through gate, we help you drive satisfaction and spend before, during, and after the visit.

How much does it cost to integrate my Gateway ticketing solution with Attractions.io?

Until December 31st 2025, we’re offering free mobile wallet for Gateway customers — so the integration is covered when you sign. After that, pricing depends on the scale of your app and feature set. Request a price to get a specific quote for your attraction.

Will this require support from our internal IT team?

No. We have a proven process that keeps the lift on your side light. We'll handle the Galaxy integration and app setup — your team just needs to assist with content, approvals, and access to the necessary data points.

Does the mobile app pull data from Galaxy or push it in both directions?

Our Gateway integration works both ways. We can pull in ticketing data, availability, and user entitlements. And we can also push data back where needed (like scanning, redemptions, and usage tracking).

Does the app support barcode/QR-based entry directly?

Yes, guests can access scannable QR codes or barcodes for their tickets right inside the app.

Chester Zoo drives F&B revenue with mobile ordering

Pre-built. Proven. Low-lift for your team.

Ready to see it in action?

FAQs

Bring your venue to life with interactive maps