Buy vs Build:
What 15+ years of attraction app projects have taught us

From control and cost to complexity and time-to-value, Mark Locker, our Founder & CEO, distils years of first-hand experience into five lessons every attraction should know before building an app in-house.

Choosing your best path forward

Every attraction’s needs are unique, but the fundamentals stay the same. Here’s how the two approaches stack up when it comes to delivery, cost, and control.

Buy

Build

Time to launch

8–12 weeks typical, depending on integrations

12–24 months to MVP; several years to reach parity

Cost over 3-5 years

Predictable subscription with support and updates included

High and variable once maintenance, compliance, and infrastructure are included

Expertise needed

Lower; vendor provides product, hosting, security, and support

High, multidisciplinary (backend, iOS, Android, QA, DevOps, product, UX)

Flexibility

Configurable and extensible via SDKs and APIs

High, multidisciplinary (backend, iOS, Android, QA, DevOps, product, UX)

Risk

Lower with proven patterns, case studies, and dedicated support

Higher delivery and run risk; delays often driven by integrations and upkeep

Not sure which solution is right for you? Speak to our team.

Results from attractions that chose to buy, not build

FAQs

Contact Us
Is it cheaper to build or buy an attraction app?
It’s almost always cheaper to buy. Once you factor in ongoing maintenance, security, infrastructure, and continuous product development, in-house builds quickly exceed the cost of a platform subscription. Buying turns unpredictable overheads into a fixed, predictable investment — and saves months of development time. You also free your team to focus on projects that drive revenue, increase attendance, and improve the guest experience, instead of maintaining software.
How long does a custom build usually take?
Expect 12–18 months to MVP, then ongoing cycles to reach parity with a mature platform. Buying goes live in weeks.
What do teams miss when considering an apps total cost of ownership?
Compliance, 24/7 support, OS release churn, infra for peak traffic and the product resources needed to keep up with guest expectations.
Can we still differentiate if we buy?
Yes. The app gives you the foundation, but differentiation still comes from your data, offers, content, and operations. Use SDKs and APIs where you need bespoke value, and lean on our professional services team for tailored integrations and custom functionality when required.
What happens to our data if we leave?
Your guest data remains yours. It is exportable and integrable with your CDP and CRM.
Who owns the roadmap if we buy?
Your data stays yours with export and CDP/CRM connections. Your app stays fully branded with SDK and API extensions. You influence the roadmap through direct input and co-development.
I’ve already got an app, how do I make it better?
Mapping and wayfinding are the toughest parts of any guest-facing app to get right. That’s why even attractions that choose to build their own app use MapLayr, our proven mapping and wayfinding SDK, to handle the heavy lifting.

Trusted by major operators like Six Flags, MapLayr powers precise, intuitive navigation for millions of guests worldwide. It plugs seamlessly into your custom build, delivering a polished, enterprise-grade experience without the complexity, maintenance, or trial-and-error.

Let’s make the right call together

Every attraction is different. We’ll help you weigh the cost, complexity and impact of each approach so you can decide what genuinely moves your guest experience forward.