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Messaging & Offers

Personalise your guests’ experiences by sending tailored messages and offers to the right guest, at the right time.

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Create personalised, immersive experiences

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Increase guest satisfaction and your NPS

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Influence on-site spending like never before

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Deliver VIP guest experiences with personalised content

Create immersive experiences tailored to every guest

  • Welcome guests with a customisable message to start their experience with a bang
  • Send reminders to promote popular shows, attractions and exhibits 
  • Let guests know which rides or attractions are quiet so they can make the most of their time
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Educate and inspire

  • Educate guests whilst they visit their favourite exhibits or enclosures
  • Use Bluetooth Beacons to trigger messages at specific locations
  • Follow up with push notifications that provide an option to learn more at home
  • Drive donations to fundraisers by promoting initiatives in the app

Anticipate their needs

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Influence guest behaviour on-site to drive spend and satisfaction

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Increase secondary spending

  • Boost revenue by sending exclusive offers and promotions to guest while they're on site
  • Remind guests to purchase fast passes via the app at peak times to get on the rides faster
  • Monitor performance in the app management console to optimise your content and improve results over time

Connect with the right message at the right time

  • Use guest data and demographic information to tailor communications to the recipient
  • Choose to send instantly, schedule ahead of time or set to recur
  • Add Bluetooth Beacons to trigger notifications at specific locations
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Simplify your content management

  • Create new messages in seconds using our app management console
  • Edit existing messages in a few clicks and roll out the changes instantly
  • Update maps, venue information and activities from one convenient location
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How it Works

You’ve seen the benefits of in-app messaging and offers, now let's follow the guest journey and discover what a friction-free experience could look like.
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Craft the perfect message

Use’s app management console, Connect, to add the perfect message.

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Choose your trigger

Send time-based push notifications or utilise Bluetooth Beacons to trigger by location.

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Target your ideal user

Choose from a range of targeting options, including language, location, number of visits, last visit date and more.

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Ping! Your guests get the notification

Guests receive the notification on their mobile home screen, so they never miss out on an exciting opportunity, offer or promotion.

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Success Story

By utilising Bluetooth beacons and push notifications, the team at ZooTampa have been able to blend digital and real-life touch points to educate guests on how they can help animals at the Zoo. Now, when guests visit one of their animal enclosures, they receive a customised message explaining what they can do to help or notifying them about current fundraising initiatives. 

By sharing these tips with guests at the enclosure and sending push notifications once they’ve left, ZooTampa is helping local communities coexist with nature more effectively.

ZooTampa sending boating tips via notifications
“When people visit the zoo, they see these beautiful animals up close, often for the first time. At that moment, if a message pops up saying, ‘you can help these animals in the wild by buying sustainable palm oil,’ that really resonates. We make that connection through the app so that when they leave the zoo, they go back into it and check what they can do to help.”
Sandra Torres, Director of Communications and External Affairs at Zoo Tampa, Florida
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Connect your entire guest experience

Personalised communication is just one part of the digital guest experience. Connect your guests entire journey by combining it with the complete ecosystem:
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The Mobile App

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Mobile Food Ordering

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Mobile Wallet

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Virtual Queuing

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Messaging & Offers

See our messaging tools in action

Find out how attractions of all shapes and sizes are using our personalisation and in-app messaging to improve the guest experience, increase revenue and understand on-site spending like never before.
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Return on investment after 6 months


Average increase your NPS


of users found the app enhanced their day