Guest expectations have changed. Driven by changing consumer demographics and the rise of a digitally-native population, and accelerated by COVID-19, 2020 has created a very different landscape for visitor attractions to adapt to. Smart operators must now review their operational priorities, processes and use of technology to remain relevant in an increasingly digital-first world.
The high levels of personalisation and instant gratification that the in-home entertainment industry delivers, combined with technology enhancements in many other aspects of consumer life has set a new standard for customer experiences. The out-of-home entertainment sector, including visitor attractions must now match this standard in the guest experiences they deliver. Technology that facilitates personalisation, improves communication and eliminates common sources of frustration is no longer a nice-to-have, its now an integral part of the visitor experience.
This session, presented by our Founder & CEO Mark Locker at Blooloop V-expo, explores how visitor attractions can use mobile apps to deliver the connected experiences that today's visitors expect, while unlocking commercial opportunities to help them thrive in the new normal.
Watch the recording now to find out how app technology can help you:
Interested in learning more about the results a mobile app could deliver for your attraction? Take a look at our brochure to find out more: