GX Pulse

Consolidate online guest reviews, map them to your guest journey, and get recommendations to improve your guest experience.

Get a demo

AI-powered sentiment analysis

Prioritised action plans ranked by impact

Track and prove improvement with your GX Score

Understand your guest experience like never before

GX Pulse reads every review so you don’t have to — then maps feedback to your guest journey and recommends what to do next.

Detailed scores for every stage of the guest journey

Get a breakdown of scores for arrival, rides, dining, cleanliness, staff and more.
AI categorises reviews automatically, meaning no manual tagging or spreadsheets are required.
Understand which parts of the experience guests love and which areas need attention.

Know exactly what to fix first

Pinpoint what’s driving each score down and get clear recommendations for improvement.
Get prioritised action suggestions based on your unique challenges.
Focus your team’s time and budget on changes that have the greatest impact on satisfaction.

Track sentiment over time and prove improvement

Spot emerging issues before they snowball into recurring complaints.
Measure the impact of operational changes on guest sentiment in real time.
Show leadership clear before-and-after results.

Operator Benefits

Make data-driven decisions that improve guest satisfaction and demonstrate ROI.

One dashboard for all your review sources

Automatically pull in reviews from Google, TripAdvisor and other major review platforms.
Eliminate hours of manual review reading and spreadsheet tracking.
Get a single source of truth that your entire team can rally around.

Free your team from review fatigue

Stop asking team members to manually read hundreds of reviews every month.
Redirect that time towards implementing improvements that actually move the needle.

How It Works

From scattered reviews to strategic insight. Here’s how GX Pulse transforms your guest feedback:

Connect your review sources

GX Pulse automatically pulls in guest reviews from Google, TripAdvisor, and other major public review platforms.

AI maps feedback to your guest journey

Our AI reads every review and maps each mention to the specific stage of the guest journey it relates to, from booking and arrival, through rides and dining, to departure and beyond.

See what to fix and what to celebrate

Your dashboard lights up with journey-level scores and prioritised action items. You’ll see exactly which areas are delighting guests and which need immediate attention.

Take action and track improvement

As you make operational changes, GX Pulse tracks sentiment shifts. Watch scores improve, spot new emerging issues early, and prove the ROI of every initiative to stakeholders.

FAQs

What feedback sources does GX Pulse use?

GX Pulse consolidates reviews from major public platforms, like Google Reviews and TripAdvisor.

How does GX Pulse categorise reviews?

Our AI reads each review and identifies the specific aspects of the guest journey being discussed; whether that’s arrival, rides, food and drink, cleanliness, staff interactions, or departure. Each mention is scored and mapped to the appropriate journey stage automatically.

Is GX Pulse included with the Attractions.io Mobile App Platform?

Yes. GX Pulse is included with Attractions.io’s Mobile App Platform. Access is subject to a minimum review threshold. Please speak to your Customer Success Manager to learn more about eligibility and activation.

See GX Pulse in action

See how your team can replace hours of manual review analysis with instant, prioritised insight.

Get a demo