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Live Ride Updates

When guests aren’t waiting to ride, they’re out exploring your attraction! Provide real-time updates so that they can squeeze as much adventure into their day as possible.

90% app adoption when live queue times are utilised.
11% average increase in Net Promoter Scores.
96% of guests say the app was a valuable tool during their visit.
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Limit guest frustrations

Minimise frustration and help guests to make the most of their time with you.

Provide real-time updates

  • Share live queue times so guests can choose the best time to ride.
  • Unlock new revenue streams by sending notifications encouraging fast pass sales.
  • Support guests without the app and share queue times to digital signage on-site.
in app wait times and POI screen

Manage downtime proactively

  • Bad weather? Ride maintenance? Give guests a heads up in advance.
  • Notify guests of ride closures and set a custom status message to them informed.
  • Send alerts to your maintenance and engineering teams as soon as an issue is reported.

Make data-driven operational enhancements

  • Monitor wait times, ride utilisation and more in the app management console
  • Analyse feedback based on how long guests have waited to identify sources of friction in the guest experience.
  • Take a data-driven approach to guest behaviour – send push notifications to boost guest numbers in quiet areas of the park.
monitor ride wait times and guest satisfaction
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How it Works

In your fast-paced environment things change quickly and you need flexible ways to respond. Our live ride updates help you keep guests informed, so they're never caught out by closures and queues. Setting up is simple:

Ride operators log into the app management console.

Empower ride operators to log accurate wait times quickly and easily.

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Update key information.

Add queue times, ride closures and custom status messages to the app and give guests all the information they need to make the most of their day.

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Push updates to the app instantly.

Guests will see updates instantly, so they’ve always got up-to-date information to use when deciding on their next thrill.

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Monitor ride statuses.

View the status of each ride from the console, including the current queue time and any planned downtime. Then download reports to compare performance over time.

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Connect your entire guest experience

Deliver fun-filled and friction-free days out for your guests by adding virtual queuing with your ecosystem:
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The Mobile App

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Mobile Wallet

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Food Ordering

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In-app Photos

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See live ride updates in action

Find out how attractions of all shapes and sizes are providing live ride updates to improve the guest experience.
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