We’re pleased to announce that Attractions.io has joined the UK trade association BALPPA.Continue reading
You and your customers use Wi-Fi every day. At home, in the office, at the coffee shop — there’s a connection available almost everywhere. Consumers now demand Internet access wherever they go, and for attractions, there’s pressure to deliver that with free in-venue Wi-Fi. But if you don’t have Wi-Fi in place, does that mean offering a mobile app to guests is off the table?Continue reading
We’re incredibly pleased to announce that Merlin Entertainments, the second-largest entertainments company in the world, have completed the roll-out of six new mobile apps powered by the Attractions.io platform.
Your park’s prosperity depends on delivering an exceptional customer experience to guests. It’s the key to creating high satisfaction rates, bringing people back through the turnstiles and generating those glowing reviews that bring in new customers — you know, the ones that can get your attraction to #1 on TripAdvisor.
That said, how happy are your guests? Don’t know?
Ask any executive at a large theme park about keeping visitors happy, and they’ll tell you that queueing remains a top issue. In fact, in his keynote presentation during the 2017 IAAPA Attractions Expo, Merlin Entertainments CEO Nick Varney confirmed that queueing is still the number one guest complaint.