App Features
Operator Console
Our operator console combines a Content Management System (CMS) and Analytics platform, allowing teams to easily update app content, schedule personalised updates and offers, and track performance.
Update content in minutes
- Update attractions, menus, facilities and activity schedules over-the-air.
- Create map points of interest with simple drag-and-drop editing.
- Quickly adapt to changing conditions like ride closures and poor weather, with real-time guest updates.
Build smarter, personalised campaigns
- Automate push notification campaigns to run on demand.
- Reach the right guests at the right time using geofencing and custom audience segments.
- Schedule seasonal or event-based offers to drive footfall and boost revenue.
Prove impact with built-in analytics
- Understand how guests engage with your app and venue with integrated feedback surveys.
- See which attractions or exhibits are added to guest planners most frequently.
- Use heatmaps and queue time data to improve flow and respond faster to crowding on busy days.
Key features
Content Management
Create and manage points of interest, schedules, menus and products available in your app.
Offers & Redemptions
Create and schedule targeted offers.
Intelligent Targeting
Send timely push notifications with segment, location or time-based targeting.
Queue Management
Update and manage wait times, virtual queues and ride closures.
Menu Management
Create and maintain menu’s for your onsite eateries.
Guest Feedback
Capture and monitor feedback to spot issues and boost review platform ratings.
Live Map Data
See how guests move around your attraction with 3D heat maps.
App Analytics
Track adoption, on-site usage, and guest engagement.
Featured Content
Deliver prioritised content on- and off-site, along with ticket type.
Take control of your experience
Book a demo to see how the Operator Console helps your team move faster and deliver better guest experiences every day.
FAQs
Do content updates in the operator console require an app store release?
No. Once you publish changes in Connect, most updates are delivered over-the-air without requiring a new app store submission.
Can we control who has access to what in the operator console?
Yes. Our operator console supports role-based user permissions, allowing users to access only the areas they need. For example, you can allow a team member to manage content or promotions without giving them access to sensitive functions like viewing or exporting guest data.
Can we run promotions for different audiences (like those on-site vs off-site)?
Yes. You can use guest segments, geo-fences or Bluetooth beacons to target offers and messages to guests on-site, nearby, or at home.
What analytics capabilities do we get in the operator console?
You can track overall app usage and trends, plus engagement signals like what guests favourite or add to plans most frequently. You can also monitor messaging performance (e.g., push notification engagement and conversation rates).
Can we manage queue times through the operator console?
Yes. Our operator console includes queue time management capabilities so guests see live information and your team can respond to changes or closures quickly.
How can I share the data in our operator console with the rest of my team?
You can export reports and guest segments from the operator console to share internally or use in other tools, such as email platforms. Because exports can include sensitive information, we recommend activating role-based user permissions in the console so you can control who is allowed to export data and restrict access to only the people who need it.
